Returns & Refunds policy

At TraumaShield (www.traumashield.in), we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a 7-day return and refund policy under the following terms and conditions:

1. Eligibility for Returns

Timeframe: Products must be returned within 7 days from the date of delivery.

Condition: Items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories intact.

Proof of Purchase: A valid order number or receipt is required to process returns.

Non-Returnable Items: Personalized products, perishable goods, or items marked as non-returnable at the time of purchase are not eligible for returns.

2. Return Process

Contact Us: Initiate a return by contacting our customer support team at care.traumashield@gmail.com with your order number and reason for return.

Approval: Upon approval, you will receive a return authorization and instructions for shipping the item back.

Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped. We recommend using a trackable courier service.

Inspection: Returned items will be inspected upon receipt to ensure they meet the eligibility criteria.

3. Refund Policy

Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Refund Method: Refunds will be issued to the original payment method used during purchase.

Non-Refundable Costs: Shipping fees, handling charges, or any additional fees are non-refundable unless the return is due to a defect or error on our part.

Defective or Incorrect Items: If the product is defective or incorrect, TraumaShield will cover return shipping costs and issue a full refund or replacement.

4. How to Contact Us

For any questions or assistance with returns and refunds, please reach out to us:

Email: care.traumashield@gmail.com

WhatsApp Only: +91 9880936138

We value your trust and are committed to making your shopping experience with TraumaShield seamless and satisfactory.

Note: This policy is subject to change without prior notice. Please check this page for the latest updates.